The boss often says that only friendliness brings in money, so he is always polite to customers.
Tips
culture
和气生财, 'friendliness brings wealth', is the classic shopkeeper's motto, and 生财之道 means 'a way to make money'. In Cantonese, 生菜 'lettuce' (saang¹ coi³) sounds like 生财 (saang¹ coi⁴), so lettuce is a lucky dish at Chinese New Year and shop openings.